Frequently Asked Questions
Who Am I?
Just like many people out there on the Earth.
I am a collector, a software engineer, and one of The Gophers.
Why Fig Palace?
We craft not only a Commodity, but also a "Palace" for Your Lovely Figures.
That's why we name it "Fig(ure) Palace".
Our Mission
To Bring the Lovely Figures into Every Corner of Your Life.
How Long the Shipping Takes
For Large Parcels like Display Case for Zimomo, the shipping usually takes from 15 ~ 25 Workdays.
For Small Parcels like Figure Accessories and Outfits, the shipping usually takes from 8 ~ 12 Workdays.
Our cargo ship starts every Saturday, so, it will be better to place your order during the weekdays.
However, the parcels to the US might delay due to unstable tariff policies and changing shipping demands.
Why My Shipping Page is Not Updating?
If your order has been fulfilled and the label was created, it means that your order has been shipped out towards the target country.
Once it arrives at the target country, it will wait until the local carrier takes care of your order.
At that point, the shipping page will keep you updated along the way, until the order is in front of your door.
If You Have a Specific Figure to Display, but Can't Find the Right Case
Email us right away (figpalace@gmail.com).
Tell me about your figure, how you want the case to be, and what budget you have.
