Pre-Owned/Used THE MONSTERS Big Into Energy Series

1. 100% Authentic Pre-Owned figure (Manually Verified by Fig Palace Team)
2. Original blind box packaging (if available)
3. Character information card (if available)

What's Not Included: Display case (sold separately in our Display Cases collection)

Unopened: The box is not opened at all, but confirmed.

Box Opened: The container box of the figure is opened, but not the bag itself. So, no one will know how it looks.

Flaws to Note: We don't guarantee if the figure inside the box is perfect, because we don't open it.

*Note: POP MART itself does have flawed ones. But they are also cute, right! Just like how Julian makes some mistakes too. We hope you can understand this.

STEP 1: YOU ORDER

Place your order through our secure checkout. Your figure is reserved immediately.

STEP 2: WE SOURCE & VERIFY

1. Days 1 - 3: We source your specific figure from our trusted network
2. Manual Authentication: Every piece examined by our expert team
3. Condition Verification: We confirm the exact condition matches our listing
4. Quality Control: Final inspection to ensure it meets Fig Palace standards

STEP 3: SECURE PACKAGING

1. Professional figure packaging with protective materials
2. Original boxes preserved when included
3. Additional protective outer packaging for safe transit

STEP 4: SHIPPED TO YOU

1. Processing time: 7-14 business days
2. Tracking provided immediately upon shipment
3. Secure packaging to prevent damage

Our standard processing takes within a week. Our standard shipping takes 7 - 12 business days.

Refund when:

• Item condition doesn't match our description
• Item authenticity is questionable
• Significant damage during shipping

Customer Support (12 hour response):

1. Email: figpalace@gmail.com
2. Admin Email: admin@figpalace.com
3. Live Chat: Available during business hours

WE'RE HERE FOR YOU:

1. Pre-Purchase Questions: Ask about condition, authenticity, or compatibility
2. Order Updates: We'll keep you informed throughout the process
3. Post-Purchase Support: Any issues? We're here to make it right

SATISFACTION GUARANTEE:

Your satisfaction is our priority. If something isn't right, we'll work with you to find a solution. Our goal is to exceed your expectations and earn your trust as a lifelong collector.